Welcome to Bolt. This page links to the docs your team will use most during onboarding: order operations, disputes, support, and compliance. Building the integration rather than running the store? Start at choose an integration instead.
Can’t find what you need? Use the feedback option at the end of any article.

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Step 1: Review Bolt’s policies and processes

  1. Read about fraud review, disputes, and refunds.
  2. Check the payout schedule.
  3. Review checkout settings and turn on the features you plan to use.

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Step 2: Explore the Merchant Dashboard

  1. Create role-based accounts for your team and turn on email notifications for each role.
  2. Learn how to view transactions.
  3. Learn how to manage risk: refunds, re-reviews, and voids.

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Step 3: Save bookmarks

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Operations

If you built a custom cart, order records live on your own server. Bolt tells you about status changes through transaction webhooks, and troubleshooting covers what to check when an order does not arrive. If you run on a commerce platform, see platform setup guides for order review and status changes on your cart.
On a platform, some tasks are easier in your ecommerce admin. If you are not sure where to do something, check the platform guide or ask your Customer Success Manager.

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Release changelog

The changelog lists new features and plugin updates. Filter by platform tag, or watch for plugin emails from Bolt.

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Upgrading plugins

Ask your admin or dev team to upgrade using your platform setup guide. Regular upgrades keep you on supported features and betas.

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Support

Open a support ticket or see Contact Support for hours and ticket status.

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Step 4: Watch learning videos

The video library includes walkthroughs. Pages with video are tagged video guide.