Issue refunds
Issue refunds from your platform and understand Bolt refund behavior.
Refunds by platform
For most integrations, issue refunds in your eCommerce platform order management system. Bolt receives the refund notification and updates transaction details.
| Platform | Documentation |
|---|---|
| BigCommerce | Order actions |
| WooCommerce | Managing orders |
| Salesforce Commerce Cloud | B2C orders |
| Adobe Commerce / Magento | Order management |
See Bolt Checkout platform guides for platform-specific steps.
Refund timing
After you issue a refund, processing begins and the shopper receives email confirmation. Refunds can take up to 7 days to appear on the customer's statement, depending on the card issuer.
If the customer does not see the refund after 7 days, they should contact their issuer.
Declined refund authorizations
Refund authorizations can fail when a card is fraudulent, closed, lost, or stolen. Card networks require these checks and Bolt cannot override them.
When refund authorization fails, contact the shopper and coordinate an alternative method:
- PayPal
- Gift card or store credit
- Check or ACH
See refund recommendations for more detail.
Processor notes
Authorize.net: Wait until the transaction settles before issuing a refund. Refunding before settlement returns an error.