# Contact Support

> Reach out to the Bolt Support Team for assistance.

Source: https://help.boltapp.com/dashboard/support

The Bolt Support Team is available **Monday through Friday, 8:30 AM to 9:00 PM ET**, via email or [ticket submission](https://support.boltapp.com).

## Create Support Account [#create-support-account]

To create and track support tickets, create a [Bolt Support Account](https://support.boltapp.com).

Note that this account requires a **separate** username and password from your Bolt Merchant Dashboard account.

## Submit Ticket [#submit-ticket]

1. Go to the [Bolt Support Page](https://support.boltapp.com).
2. Click the **+ Ticket** button.
3. Fill in ticket information:
   * **Title**: Enter a descriptive title
   * **Description**: Describe the issue. Include screenshots of any errors and a detailed explanation.

<Warning>
  * Never attach screenshots of your bank or credit card information when submitting a support ticket.
  * Bolt Support Team never asks for your bank account or routing numbers.
</Warning>

## View Support Requests [#view-support-requests]

You can review the status of your active support requests:

1. Log in to the [request portal](https://support.boltapp.com).
2. Your tickets appear in a table.
3. Select a ticket to continue the discussion.

<Tip>
  We are not affiliated with the Bolt.eu (formerly Taxify) rideshare app.
</Tip>

## Related [#related]

* [Merchant dashboard](/dashboard/introduction)
* [Create your account](/dashboard/create-account)