# Investigate transactions

> Research transaction rejections, blocklisted shoppers, and fraud patterns in the dashboard.

Source: https://help.boltapp.com/dashboard/investigate-transactions

Examine your transaction feed to understand order status, shopper history, and approval decisions. This guide applies [order rejection reasons](https://help.boltapp.com/fraud/order-rejection-reasons/) and the [fraud review process](https://help.boltapp.com/fraud/fraud-review/#fraud-scoring) to common investigation scenarios.

## Determine if a shopper is blocklisted [#determine-if-a-shopper-is-blocklisted]

When a shopper is blocklisted, orders move to **Permanently Rejected** without email notifications to your team. Verify blocklist status through transaction history.

1. Log in to the [Merchant Dashboard](https://merchant.boltapp.com).
2. Go to **Transactions**.
3. Open the transaction you are investigating.
4. Copy the shopper email address and close the detail view.
5. Paste the email into the search bar.
6. Open **Status** filters and enable **Failed Authorization** or **Permanently Rejected**.
7. Find the most recent failed transaction in the shopper history.
8. Open that transaction and review the **Reason** in the **Risk Score** section.

If the reason references a lost or stolen card, the shopper was likely blocklisted automatically. That explains **Permanently Rejected** orders without extra alerts.

### Lost or stolen card example [#lost-or-stolen-card-example]

<img alt="Risk score showing lost or stolen card rejection" src="__img0" />

## Related [#related]

* [View risk scores](/dashboard/risk-scores)
* [View transactions](/dashboard/view-transactions)